All returns should be sent to:

William Crabtree & Sons | 15 New Quebec Street | London | W1H 7RT


What is your returns policy?

We hope you will be delighted with your goods, but if not and you wish to make a return for either a refund or exchange, please make sure any garment is unworn, in its original condition and placed back in its protective packaging and returned to us within:
14 days of invoice date (UK customers);
21 days (Europe excluding UK);
28 days (Rest of the World).
We will refund you by the same payment method used at checkout.
Please note, all duties, tariffs and taxes are non-refundable.

Please note that you will be responsible for the costs of returning goods to us unless the item was delivered to you in error. We can offer a label purchase service for your return, deducted from your refund total, please email us to confirm. We recommend for your own protection that you use a recorded delivery service. Unfortunately we cannot be held responsible for anything lost or damaged in transit.

If you are returning goods from outside the UK please read the following carefully: incorrect labelling could result in customs charges and in some cases goods being returned to the sender. We are unable to accept, or refund, any such costs associated with return goods levied by customs or carriers. 

Please label both the outside of the package and the airway bill with the following phrase: ‘BRITISH RETURN GOODS’ This is very important as it prevents you, the customer, being charged with any import duty or tax on goods that are simply being returned to the UK for exchange or refund.


Despatch Time

We ship orders within 2 days (Generally, orders are booked in and despatched by DHL the same day.)

Do you ship overseas?


Yes! We use DHL Express to ship all international orders (and DPD for UK deliveries) When you input your address details during checkout, the appropriate shipping charge will be shown. 

If you are in the United States, Canada or European Union

You will either be charged local VAT or a Delivery Duty Paid rate. Once the parcel is on its way you will not be charged any duty or further VAT upon delivery. Please note, all duties, tariffs and taxes are non-refundable.

If you are outside the US and EU

We will not charge you VAT at the checkout pat. VAT and Duty are payable by the customer, different rates apply to each country. Please check your Government website to see the De Minimis rate for your country. DHL will contact you to pay this.  All orders on this site will be charged in British Pounds Sterling and the UK VAT is automatically deducted from your cart.

Worldwide fast delivery with DHL Express

Please note that if you choose to make any changes to your delivery (such as 'left in a safe place' or 'leave with a neighbour'), then William Crabtree & Sons cannot be held responsible for any loss or damage that may occur.


Stock Availability in store

All the stock that we have is available to purchase on our website. Our New Quebec Street store is open and click and collect is available. If you are visiting to see a particular item, please ring the store on +44 (0) 20 7535 8603 to check it is there.